Your Questions, Answered
Please make sure to read our FAQs before calling. If you don't find your answer here, feel free to contact us!
Booking & Reservations
Infants, Toddlers, Children, Adults & Senior Citizens are Welcome!
All lessees are required to be a minimum of 18 years of age to enter into our legal Charter Agreements.
Watercraft drivers must be at least 18 years to drive any of our motorized boat products. See note below.
There is no minimum or maximum age limit for non-driver passengers on any of our charter boats or party boats.
YOU MUST BE AT LEAST 18 YEARS OLD TO CHARTER OR DRIVE A BOAT.
Anyone born AFTER September 1st, 1993 MUST have a Boaters Safety Certificate from www.boat-ed.com. Please have this available to show the dock manager when you arrive (printed or on your phone).
Please note, this course, which is offered by the Texas Parks & Wildlife Dept., can take several hours to complete. We recommend completing it at least 24h in advance.
If you were born BEFORE September 1st, 1993 you do NOT need a Boater's Safety Certificate.
ALL drivers need a valid Driver's License.
Please check in at least 30 minutes prior to your scheduled start time for charters.
If you require additional time, you will be charged at the normal hourly rate of the boat chartered.
Please advise our Reservations Center in advance as many boats are chartered consecutively and might not be available for additional time.
All boat charters have a 4 hour minimum.
Yes, you can charter multiple boats for the same time slot, or for different time slots . . . the more boats the merrier!
Once the charter has left the dock at the time of your scheduled booking, it is prohibited from returning to the dock to pick up or drop off passengers before the end of your booking time.
Waivers must be signed within 24 hours of making your reservations.
Use the link located right under the date and time in your email confirmation to sign the agreement electronically.
Failure to sign the waiver will result in cancellation of your reservation and forfeiture of all monies paid.
Payments, Refunds & Cancellations
Fuel is included in the charter price.
All charters are non-refundable. Charter boat/watercraft reservations are non-refundable and do not allow for cancellation.
RAIN CHECKS ARE ISSUED ON THE DATE AND LOCATION OF YOUR CHARTER ONLY. CUSTOMERS MUST APPEAR AT THE MARINA AT THE TIME RESERVED.
RAIN CHECKS ARE ISSUED BY THE LOCATION MANAGER ONLY.
RAIN CHECKS ARE NOT ISSUED BY OUR RESERVATIONS DEPARTMENT. PLEASE DO NOT CONTACT THEM TO REQUEST A RAIN CHECK AS THEY ARE NOT AUTHORIZED TO ISSUE ONE.
RAIN CHECKS ARE ISSUED BY THE SAM'S DOCK LOCATION MANAGER AT THE MARINA ON THE DATE AND TIME OF YOUR SCHEDULED RESERVATION ONLY. RAIN CHECKS ARE OFFERED AT THE SOLE DISCRETION OF SAM'S DOCK.
RAIN CHECKS ARE OFFERED WHEN WEATHER CONDITIONS ARE DANGEROUS (IE HIGH WINDS, LIGHTNING, TORNADO WARNINGS). SAM'S DOCK WILL NOT OFFER A RAIN CHECK IF CONDITIONS ARE MERELY NOT-IDEAL, SUCH AS IT BEING OVERCAST OR LIGHT MISTING.
RAIN CHECKS ARE NEVER OFFERED IN ADVANCE. WHEN ISSUED A RAIN CHECK, IT MUST BE USED WITHIN THE SAME SEASON OF THE DATE THAT IT WAS ISSUED OR IT WILL BE FORFEITED.
NOTE: SAM'S DOCK IS NOT RESPONSIBLE FOR YOUR LOSS OF MONIES PAID TO VENDORS (IE DJ, CATERING). PLEASE DO NOT SCHEDULE ANY VENDORS WHO MIGHT CHARGE A CANCELLATION FEE IF YOUR RESERVATION IS CANCELLED/POSTPONED BY US DUE TO DANGEROUS WEATHER.
RAIN CHECKS MUST BE USED AT THE MARINA LOCATION OF YOUR ORIGINAL RESERVATION. WE WILL NOT TRANSFER YOUR CREDIT TO ANOTHER LOCATION ON THE SAME LAKE, OR TO ANOTHER LOCATION ON ANOTHER LAKE WHICH WE SERVE.
THIS POLICY APPLIES TO ALL OF OUR CHARTERS. WE WILL NOT ENTERTAIN ANY REQUESTS FOR FULL OR PARTIAL REFUNDS FOR VENDOR CANCELLATION PENALTIES.
There are absolutely no refunds for no-shows.
Failing to appear for your charter on the date and reserved time will result in loss of all monies paid. Payments made cannot be credited towards a future charter.
Reservations are non-refundable for any reason.
Food, Drinks & Catering
Yes, you are permitted to bring and drink alcohol on our boats. All customers must be at least 21 years old to consume alcohol. All lakes are monitored by Texas Game Wardens, who will stop boaters driving or acting erratically. Game Wardens also verify the ages of folks drinking/driving our watercraft. Drivers must obey all Texas laws regarding operating boats/alcohol.
Homemade, purchased, or catered food is permitted on all watercraft and party boats. Sam's Dock does not provide food, beverages or ice. Our captain and crew are not permitted to cook or serve food or beverages.
Feel free to hire a caterer if desired…many customers do! Note that caterers and staff will count towards the maximum capacity of your boat…keep that in mind for your guest count! Sam's Dock is not responsible for your loss of monies paid to vendors (ie DJ, Catering) when your charter must be cancelled/postponed due to inclement weather. Please keep in mind that most vendors will charge penalties if events are cancelled within a specific number of days/hours prior to the event. We do not issue rain checks in advance. If you contract a vendor, and your charter must be cancelled due to weather, you are fully-responsible for the penalties. Sam's Dock will not entertain any requests for early rain checks, or to cover penalties due to cancellations on short notice, including the day of the event.
We supply one(1) large cooler on every party boat. It comes empty, so be sure to purchase ice (enough for the duration of your charter) and all beverages!
Sternos are permitted to help keep food warm.
We provide one or two tables for you to place food, snacks and beverages. We have a limited amount of chairs on all party boats. If you require additional tables, chairs or coolers, please feel free to bring your own.
Hookahs are permitted on party boats only.
Onboard Amenities & Capacity
Everyone who boards the boat, whether a caterer, DJ, or guest must be counted as a passenger.
This is STRICTLY enforced as it's mandated by the Texas Parks & Wildlife Department and US Coast Guard stability allowances. It's not a Sam's Dock rule, so please do not ask us to bend it as it puts everyone at risk.
LESSEE agrees that the watercraft chartered will not exceed the maximum-permitted occupancy and weight limitations.
All Party Boats that we charter, are equipped with at least one restroom.
Feel free to hire entertainment such as a DJ or musicians for your party boat charter.
All caterers and entertainers are included in the maximum capacity count for the party boat reserved.
All Party Boats are equipped with Electrical Outlets.
If you have hired a caterer or a DJ, many supply their own generators, and we rent them if desired (giving access to two-2- outlets per generator).
We rent tubes (tow rope included), skis, wakeboards, kneeboards and surfboards. Feel free to bring your own water toys! Tubes are rented for towing only with pontoons, tritoons and ski boats. You will need to provide your own air pump.
Safety
Life vests will be provided for every person boarding a vessel. There are multiple sizes available to accommodate everyone.
Texas Game Wardens have the difficult job of making sure we all have a safe day on the lake.
According to their Mission Statement: "…Texas Game Wardens serve the citizens of Texas by providing professional law enforcement, water safety, and search and rescue, while working to conserve and protect the natural resources of Texas."
Please make their lives easier…and yours safer. Obey all boating laws, and if stopped, please show respect to the Game Wardens.
Pets, Accessibility & Lost Items
Dogs are welcome on all our charter boats, but owners are fully responsible for them, and for any messes or damage they might cause.
Wheelchair-bound customers are welcome on our boats!
We suggest a pre-cruise visit to our marina to see the layout of our docks, parking areas, stairs etc. Our dock hands or location manager are happy to give you a tour of the facility including width of the gates when boarding boats, access to restrooms etc.
Please keep in mind that water levels and conditions could make it impossible for your wheelchair guest to board the boat. Be sure to bring enough people to assist in lifting and loading the guest onto/off of the chair/boat.
If you discover that you forgot or lost an item while on our watercraft or party boats, please check with the Ship Store before leaving the Sam's Dock location.